Switch Themes

技术支持助理

Switch Themes 全职远程

职位信息

Switch Themes builds themes exclusively for Shopify’s theme store.
We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes.

This is a casual role with an estimated 5-10 hours a week.

This is a remote position - but the candidate will be required to work hours that overlap the timezone of Melbourne, Australia.


Your Role:

You will be responsible for helping merchants that use our themes get the most out of them. This includes:
  • Providing ongoing support to merchants by answering customer emails
  • Documenting questions, feature requests and bugs
  • Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
  • Helping maintain and grow our Help Scout support centre with articles and tutorials
  • Assisting merchants with HTML/CSS customisations when necessary

Your experience and skills:
  • Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
  • Excellent written and verbal communication skills with a caring, polite and positive tone of voice
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Language requirements: high level of English fluency (written and spoken)

Bonus:
  • Strong web development skills (HTML, CSS and Javascript)
  • Experience in developing Shopify Themes
  • Extensive knowledge of Webpack and Javascript

Benefits
  • Work with a leading Shopify theme development company
  • Work from anywhere
  • Small team of 3-4 people
  • Great exposure to Shopify theme development and the theme store

无涯备注

Switch Themes是一家专门为Shopify的商店构建新的背景页面的公司。目前正在招聘一名英语流利的技术支持助理,需要了解Shopify平台中的专业知识,并且了解HTML,CSS,JavaScript。

团队信息

  • 名称: Switch Themes
  • 官网: https://switchthemes.co/
  • 公司简介:
  • Switch Themes是一家专门为Shopify的商店构建新的背景页面的公司。